Payment, Delivery and Return

Payment

The payment of your order can be done either by PayPal, credit card or by payment in advance.

 

Delivery

We offer free delivery within Austria. 

For all other countries within the European Union, a shipping fee of €12 applies.

Orders with a value of €1,000 or more qualify for free shipping throughout the EU.

The average delivery time within the EU is 3–4 business days.

 

Order just like at home in Switzerland!

Order just like at home in Switzerland! We now take care of customs clearance and import VAT for our Swiss customers. Shop conveniently in our online store without any additional import costs.

 

Return

Each Lilienstahl knife is unique and undergoes several extensive quality controls before it leaves our manufactory.

Should you nevertheless wish to return or exchange a product, please contact us in advance. You can return or exchange all Lilienstahl products that you have purchased in this online shop or ordered by email without giving reasons within 14 days of receipt of the goods.

The basic condition for taking back the goods and refunding the full purchase price is that the goods are returned complete and undamaged; products that have obviously been used and are therefore no longer saleable cannot be taken back and refunded.

In case of a return, please contact us in advance.